Cody did nothing to assist me, said he would not waive the deposit and wouldn’t do more than tell me the real manger would be available in the morning. I said Edgar wasn’t being truthful, and Cody raised his voice to me and told me to “knock it off”. Cody showed up, and as I explained the situation to him, Edgar lied to my face and his and denied doing what he had just done. Having had enough of Edgar and his attitude, I said “what I want now is to speak with your manager”. After a few more minutes of ignoring me in silence, Edgar looked up and said in a snotty, sarcastic tone “what do you want?” He was holding my drivers license, a credit card and my bank card. He continued laughing with the drunk, abusive woman until her husband finally dragged her to the elevator, while she was still shouting obscenities.Įdgar, then turned away from me and started absent-mindedly tapping on his computer, pretending to ignore me as I stood in front of him. Edgar’s actions escalated what was already a dangerous situation. Edgar interacted with the drunk, encouraging her by agreeing with her when she called me obscene names and smiling and winking at the drunk. He‘s a tiny little man, and he giggled like a little school girl as the other guest continued to swear at me. She began to swear at me and spit out other random profanity.Įdgar really enjoyed that I was being sworn at by this drunk. She flopped into a lobby chair and inserted herself into the situation. Just as I did so, an obnoxiously intoxicated woman staggered through the lobby (with at least three more open, alcoholic drinks in her hands). Most hotels (the good ones) will waive the deposit if you ask, so I asked. I travel for living, so I’m used to hotel changes and ”deposits”.
No one told me this when I made the reservation. The hotel has (I guess) changed policies to add a “security deposit” with each room rental. We had stayed here three times before and hadn’t been charged a deposit. The desk clerk, Edgar is incredibly rude and disrespectful.
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